Privacy Policy

Privacy Policy
This Privacy and Cookies Policy applies to information collected and processed through the website www.alshoalaa.com and the customer service channels on the website. We value your privacy and therefore would like to inform you of the manner in which your data is collected, used, shared and stored. This website is owned and operated by Al Shoala Perfumes LLC, a limited liability company incorporated under the laws of the Sultanate of Oman, with commercial license number 1305888 and its registered office at - Bawshar / Bawshar / Muscat Governorate.
By visiting the website or providing information through the customer service channels associated with it, you agree to the practices set out in this Privacy and Cookies Policy and the Terms and Conditions of the website. Please note that our Privacy and Cookies Policy is updated from time to time and you are obligated to comply with the latest update of the policy posted on our website. Accordingly, you should review our Privacy and Cookies Policy regularly to be aware of the latest versions.
Information We May Collect
We (and our authorized service providers) collect information that you provide through our website or any of our website customer service channels, including, but not limited to, by phone, email, during in-person shopping visits or through our live chat feature (where available). We and our authorized service providers also collect information when you visit our website or from third parties who are authorized to share your information with us. We or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include:
 Contact and personal information such as: name, address, phone number, email address, billing and payment information, date of birth, gift recipient information, gender, nationality and personal shopping preferences

• Website statistical information, such as: your location, the URL you use to access the Website, your browser, your device/fingerprint type, your computer’s IP address, your domain type, the pages you visit, the search terms you enter, the items you click on
• Transaction information, including: the orders you have placed, the products you have purchased, the dates and times of those orders, as well as the orders you have not completed, the products you have added to your basket and then deleted, the preferences you have given us or requests for customisation of certain items
• Information from third parties, such as: shipping companies, payment service providers.
• Information you have provided to us through surveys, whether conducted online or offline, competitions or product registrations
Please note that all your payment card details will be collected only for the purposes of completing transactions and will not be stored, sold or rented by us. Full details of your payment cards are not available to our employees. All card transactions are handled by trusted, approved and legally authorized partners who are responsible for ensuring that payment data is kept secure during the payment process.
By providing us with information about third parties, you confirm that you have obtained their prior consent.
Cookies
Our website uses first-party cookies (very small files that are sent to your computer or other device used to access the website) and other similar technologies that we may access when you visit our website in the future. We may also use third-party cookies.
There are five types of cookies:
Website functionality cookies
These cookies enable you to browse the website and use features we provide such as shopping baskets

Website Analytics Cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continually improve our website and your shopping experience.